Client Acknowledgements and Agreements

  • Welcome to Desert Veterinary Medical Specialists we are happy to have the opportunity to help you! Please read the following helpful hints to make your visit and experience the best that it can be.

  • Please read and initial to the right acknowledging each statement.

  • First and foremost, please know that your pet’s health and comfort is our primary concern. We look forward to helping you care for your pet. Emergencies may delay your appointment. We apologize for any inconvenience and ask for your understanding.
  • For prescription refills filled though our pharmacy please give us at least 24 hours notice. Refills requested Friday may not be filled until the following Monday. Any special orders need to be requested at least one week in advance. If your pet’s prescription is filled through an outside pharmacy you should contact them first for refills, and they will contact us with questions or changes. We do not have the ability to refill any medications on the weekend.
  • Arizona Veterinary Emergency & Critical Care Center (AVECCC) and other practices in the building are separate businesses and they do not have access to our pharmacy or our records. They will assist you any way they can but cannot fill medications for your pet on weekends or holidays.
  • All orders for pet food need to be placed by noon Monday, as we receive most of our food deliveries by 3pm on Wednesdays. We ask that you call first so that we may have your order ready. We keep only a limited food supply in stock. If you do not live in the area, or have food delivered to you we can provide you with written prescriptions for food if needed.
  • Lab results can take 2-10 days depending on the test that has been run. Some tests can take longer than others for final results. A technician will contact you when the final results have been received by our office and reviewed by the doctor. Fungal cultures can take up to 3 weeks for final results. We know that waiting for test results can be stressful. Please be assured that we will call as soon as we have the results. If you are expecting a call and have not heard from us in a timely manner do not hesitate to contact us.
  • If you have any questions regarding this form, please do not hesitate to ask.

    Thank you.